Buy Mystical Charms and Gifts Help and Support.

Register for an Account.

You can register for an account , the benefits of registering is you can check on the progress of your order and view your order history, Also Special offers for account holders soon.
If you want the account deleted let me know and it will be done but you lose the benefits of using the account option.

If you wish to pay by Bank Transfer you will need to open an account for the shop, If you want to pay by Bank Transfer for the first order, then contact us  and I will add you to the user group and you can pay for your order by Banks Transfer. Full details on the Bank Transfer Page.

If you have already ordered from the shop and would prefer to pay by Bank transfer, then contact me with your user name or email and I will add you to the group, to allow you access to the page.

Order and Payment.

All orders are by cleared funds (orders will not be dispatched until they are paid for in full).

Please be aware that some items, such as goods made to order, cannot be cancelled once payment has been received.

If you Don't have a Paypal Account you can pay with any Credit or Debit Card by clicking on the Paypal page where Paypal account holders log in, it says at the bottom of the page.

We do not gather, store or process any credit card information, we use a 3rd party financial services provided by PayPal. For more information about the credit card payment process via PayPal, please visit www.paypal.co.uk

If for some reason there is some sort of problem at the checkout, when using Paypal or Google Checkout or any other reason then Please Use the Payment by Post and the order will get sent to me, and then contact me and I will help you as much as I can with the payment,

I can send a Paypal Invoice or offer the Bank Transfer option.

Sometimes there is a delay in sending confirmation order emails, this is usually because the internet is slow for some reason, if you have made and order and have not received an email, then Please check your Paypal Account and see if the Payment as gone out of your account or just contact us and I will check to see if your order as been paid into my account.

Payment Details 

Because Buy Mystical Charms and Gifts is part of Buy Gifts For My Angel website group, the Paypal Payment page will have this message "PayPal securely processes payments for Buy Gifts For My Angel." and BUYGIFTSFOR or BUYGIFTSFORMYANGEL is the name that will appear on your credit card or Bank statements.

UK Customers can now pay by Cheque or Postal Order.

UK Cheques Payable to Buy Gifts For My Angel or P Jacks. Will need to clear before I can send you the goods.

UK Postal Orders Payable to P Jacks then I don't need to wait for them to clear.

Also accept payment by Bank Transfer, Use the Contact Us Form for Details or see above for details

Use the Cheque/ Postal Order method with the above to order, then Post your payment to me, you can Print the confirmation page after the purchase and include a copy to me or just send me a letter with your order number enclosed.

We use Paypal as a form of payment through our shopping cart, or If you don't have a Paypal account you can Pay with any Credit or Debit card by clicking on the Paypal page where Paypal account holders log in, it says at the bottom of the page.

For postal enquiries about products on sale or sales transactions please contact us at :

Buy Gifts For My Angel 20 Porters Mill Close Leominster Herefordshire HR6 8BL United Kingdom

Postage and Packaging
All UK Orders can be sent out by Recorded Signed for Delivery, Which is much safer as it needs a signature before it is left, and will not be left unattended , which in turn is safer than normal postage as those can be left unattended.

It is also a lot easier to track down a package if it was to go missing and it is only an extra 75p.

Recorded Signed for Deliveries are not traceable on-line, They are safer because they will not be left without a signature, only Special Delivery is fully Traceable.

The basket will present you with the delivery options available and the price for each option, the system calculates the cost on the overall weight of the order.

All UK orders can be sent by Royal Mail Recorded Delivery and requires a signature on delivery, With this service the parcel will not be left without a signature, if you are out the postmen will leave a note for you to rearrange delivery or collect it from your local office.

Recorded Signed for Deliveries are not traceable on-line, They are safer because they will not be left without a signature, only Special Delivery is fully Traceable.

But see below about charges for books and heavier items.

Postage is charged at a minimum amount of £2.99 per order/parcel going to one address, plus the total weight of the order, each item as been weighed and the total price of postage will be given to you at the checkout.

We aim to dispatch all orders within 72 working hours of you placing them. So if you place an order on a Monday morning the latest we will dispatch it is Thursday, If the item is in stock. If an item is out of stock, I will contact you at the email address specified on your order and let you decide how to proceed, be it wait for new stock or refund.

Delivery will be made as soon as possible after your order is accepted, We aim to deliver all items within 7 - 10 days, in any event within 28 days

Items that are Missing or lost in the post will be replaced or a refund credited to your account after a period of 15 working days from dispatch for UK deliveries and 25 working days for all other deliveries.

For items lost or gone missing in the Post we will require a signed confirmation form to be completed by the addressee of the parcel before we offer a refund.

Some postal addresses in remote areas of Great Britain, Northern Ireland and some offshore islands may not be covered by our normal delivery services. Should this be the case we will contact you and notify you of any additional charges.

All Overseas orders are sent by International Air Mail,

Europe International Air Mail is charged at a minimum amount of £3.99 per order/parcel going to one address, plus the total weight of the order, each item as been weighed and the total price of postage will be given to you at the checkout.

Rest of the World International Air Mail is charged at a minimum amount of £4.99per order/parcel going to one address, plus the total weight of the order, each item as been weighed and the total price of postage will be given to you at the checkout.

Overseas customers please contact if it is viable to send out multiple heavy items or books to you.

Maximum weight for overseas Airmail is 2KG. If the item is over 2KG then the items will be sent out in more than one parcel. Contact Us if you have multiple items and I can find out the cost of postage and if it can be sent.

International Airmail is not traceable and if the parcel is lost you have to wait at least 25 days from the expected delivery date before you can claim.

Europe sometimes arrives within four days but other times can take up to 10 or 14 days. USA is around 7-14 days and Rest of World is 7- 14 days. Of course it all depends on things we have no control over as well.

Please wait at least 25 days from the expected delivery date before submitting a claim for loss of an international item. This is to allow time for an item to be delivered overseas - it may have been held at a local delivery office in the destination country and be waiting for collection or redelivery if no one was at home to accept the item when delivery was initially attempted. Or the item may not have been delivered for some reason in which case it will be returned to the sender in the UK

For items lost or gone missing in the Post we will require a signed confirmation form to be completed by the addressee of the parcel before we offer a refund.

Please email me for overseas orders to see if it is possible for me to ship to you.

Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery can not be guaranteed.

I use a supplier and cannot Guarantee a delivery date, as the supplier takes care of that side of the business.

Some area's may incur a customs charge. Please note: We at Buy Gifts For My Angel are not liable for this charge, and it must be payable on delivery of your order by you the customer.

"At the time of listing, the products were in stock and ready to ship. Because our Supplier offers this item in other mediums, there is a remote possibility that the item may be unavailable due to large purchases, inventory errors, payment delays or acts of God.

In this event, one of our customer service representatives will email you with: an expected reshipment date, or a full refund. Customer Satisfaction is a top priority to us and all efforts are made to insure a smooth transaction for your purchasing needs."

Returns Policy
What is your return policy?

We appreciate your business and endeavour to provide the best goods and services. Please Contact Us if there are any problems with your order.

Please select items carefully, we do not offer refund or exchange for change of mind.

Please be aware that some items, such as goods made to order, cannot be cancelled once payment has been received.

We try our best to describe our products as accurate as possible. Please keep in mind that the items may appear larger in pictures, as we tried to show as much detail of the products as possible. Colours shown on your monitor may also be different from the actual colour of the product. These are out of our control, therefore we do not accept returns for the above reasons.

If the products you received are not as described, we will gladly accept return of such products in their unused condition in original packaging.

If your returns are accepted, refund of the original cost of such products will be given, excluded postage, handling, and all other associated fees.

Missing or faulty items must be claimed within 3 days of receipt of your orders; Returns must be received within 10 days from our acceptance of your claims.

Please do not return any goods without discussing with us first, we reserve the rights to charge handling and 15% restocking fee if goods are returned without prior notice.

Terms and Conditions
Please refer to our Terms and Conditions page.

Privacy Policy
Please refer to our Privacy Policy page.

Contact Us
Please use the Online Contact Form to contact us.

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